Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Refund policy

We have a 72h return policy, which means you have 3 days after receiving your item to request a return. ( US)

International orders returns are the customers responsibilities. It must be authorized before returning.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items on sale are not eligible for return.

To start a return, you can contact us at vanessashinyandchic@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vanessashinyandchic@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Discount Codes

Discount codes ( subscription codes, promo codes) are not applicable to new collection items unless the seller automatically performs an entire store discount.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We can only offer replacement(s) or store credit for returned items. We do not offer refunds.

We will notify you once we’ve received and inspected your return, and let you know if the  returns are eligible for store credit or replacement. If approved, you’ll automatically receive a replacement or if not, a store credit. 

Vanessa Shiny and chic will replace an earring that is structurally damaged upon arrival. Damages, loose or misplaced stones caused by customer will not be Vanessa Shiny and Chic responsibility and should be repaired with EPOXY at the customers expense.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days.
Please allow 5 business days to process your (Ready to Ship items). A lot of times your order may ship in 2-3 business days upon ordering but we ask for up to 5 business days to be safe.  

Our regular standard shipping is Priority Mail by USPS, 2-3 business day delivery (including Saturdays) AFTER we ship your package. The shipping fee added to your cart includes, the weight of the product, tracking number confirmation, shipping and handling. Once a package has shipped, please note that VanessaShinyandChic.com is not responsible for any potential delay after item has been sent as it is provided by the carrier and may vary with package origin and destination. The selection of shipping options are available to you upon checkout.

Standard Priority Shipping ($9.90.00-$16.99) 

This selection means you will receive your shipment 2-3 business days AFTER we ship your package. If your package can ship the same day, it will arrive 2 or 3 business days later. If we ship your package 2 business days later, it'll arrive 2 or 3 business days later. And so on, and so forth. Standard shipping is NOT a guaranteed service. Although 95% of the time our customers receive their package in 2-3 business days, USPS standard priority shipping does not guarantee 2-3 business day shipping. For more guaranteed shipping, please select rush shipping.

Rush/Overnight Shipping ($27.00 - $50, and sometimes higher)

This is the shipping method for you. Not only will you get your package the next business day after it ships, but it's guaranteed by the USPS. We guarantee to do our job to ship the package, and they guarantee having your package delivered the following business day.  We ask that you only select this shipping method if you absolutely have to have your package the following business day. So please try your best to order sooner than later.  If you paid this amount for International shipping, this amount does not apply for rush shipping.  

Expedited/Overnight/Rush Delivery

Please keep in mind when selecting overnight delivery with USPS, we are not responsible for any problems that may occur should the package not arrive on time. Although they are extremely reliable, and promise a certain day and time guaranteed, anything can happen. We do our part and make sure we get your package to them on time, but we do not work for the shipping carriers so we can't be responsible for their mishaps. If a problem should occur we will assist you in every way that we can, but please call them first.

International Orders

The website is equipped to process international orders. However, depending on the weight of the product, quantity, and location, prices may vary. If this should happen, whatever you paid for shipping in your shopping cart will be used towards the final shipping amount. Please make sure to provide an accurate email and phone number. Also please keep in mind, Vanessa Shiny & Chic is not responsible for any duty fees or delays that may occur from the international shipping company. 

Returns

Upon returning your item, please follow these guidelines:

Please make sure the item has not been worn, and all tags are attached. We sell out of our items so quick that there is someone else most probably wanting what you are returning. In some cases this may have happened to you. So we ask that you return the item nicely so that another customer can buy a non-used/worn item.

When shipping your return, please return the package with USPS Priority Mail with tracking. Tracking is important to prove you shipped it back. USPS also offers free boxes with Priority Mail. How to process your return:Message us, and we'll process your return for you manually over the phone (504) 605-8858 or email us vanessashinyandchic@gmail.comPlease allow up to 2 businesses days to process your return. We receive our mail in the afternoon, so it may take the following business day to start the process. 

If you have any questions in regards to this, please MESSAGE (504) 605-8858. DO NOT CALL. Thank you for your cooperation. All merchandise must be received back in its original form. It must not be worn, altered or damaged. In the event of a return, shipping and handling charges of returned merchandise are not refundable. 

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details. Pease read our Policy for returns and refunds.