Refund policy
RETURN & STORE CREDIT POLICY
We want you to love your Vanessa Shiny & Chic purchase. Please review our return policy carefully before placing your order.
72-Hour Return Window
We have a 72-hour (3-day) return policy, which means you must contact us within 72 hours of receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, undamaged, with any original tags, and in its original packaging. Proof of purchase is also required.
Items returned with signs of wear, damage, alterations, missing components, or improper packaging may be denied.
How to Request a Return
To request a return, please contact us at vanessashinyandchic@gmail.com within 72 hours of delivery.
Returns must be authorized before being shipped back to us. Items returned without prior authorization will not be accepted.
If your return is approved, we will provide return instructions and, for eligible U.S. orders, a return shipping label.
Please carefully protect the earrings with bubble wrap and return them in the original shipping box to help prevent damage during transit.
Store Credit
We do not issue refunds to the original form of payment for eligible returns. Approved returns are issued as Vanessa Shiny & Chic store credit.
Once your return is received, we will inspect the item to ensure it meets our return requirements. If approved, store credit will be issued for the eligible merchandise value.
Original shipping charges are non-refundable and will not be included in your store credit. The cost of the return shipping label will also be deducted from your store credit.
Store credit may be used toward a future purchase from Vanessa Shiny & Chic.
International Returns
International customers are responsible for all return shipping costs. All international returns must be authorized by Vanessa Shiny & Chic before being shipped.
Any shipping fees, customs duties, taxes, brokerage fees, or other charges associated with the original shipment or return are not eligible for store credit.
Sale & Final Sale Items
All sale, clearance, promotional final-sale items, and gift cards are final sale and cannot be returned or exchanged.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.
Vanessa Shiny & Chic may offer a replacement or another appropriate resolution for an item confirmed to have arrived structurally damaged or defective.
Damage occurring after delivery due to wear, improper handling, accidental damage, improper storage, or customer alteration is not considered a manufacturing defect and is not eligible for replacement or store credit.
Exchanges
We do not process direct exchanges for preference-based returns.
If you would like a different eligible item, return your original item according to this policy. Once your return has been approved and your store credit issued, you may use the credit toward another purchase.
Discount Codes
Subscription and promotional discount codes may not be applicable to new-collection items unless otherwise stated by Vanessa Shiny & Chic. Storewide promotions may be subject to separate terms and conditions.